My Spectrum
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Editor's Reviews
The Description of My Spectrum
With the help of the My Spectrum app, users can manage their Spectrum accounts. They can customize their WiFi, submit their bill payment, diagnose the glitches of their equipment, check plan details, etc. Users can change the name and password of their network, contact the support team if they have any problems, and check and pay their bills within the app. My Spectrum is a one-stop solution for users to deal with their household WiFi network. The app is available for both Android and iOS systems.
App Store Performance
My Spectrum has 326,607 reviews in the Google Play store and a review of 4.6 stars out of 5. In Appgrooves, it has 4.7 stars out of 5 by 1.7M users and over 2M reviews. In the iOS app store, it is rated as 4.7 stars out of 5 by 1.4M users. In APKFab, it is rated as 9.2 stars out of 10 by over 29k users. It is available for both Android and iOS app stores and it is well-recognized by users according to the statistics offered above.
My Spectrum Pros and Cons
Pros:
1. Directly manage WiFi network account and settings.
2. Check and pay the bill of the network monthly via the app.
3. Directly get in touch with the support team within the app.
4. Pinpoint the root of the network problem.
Cons:
1. Slow to load content.
2. Unable to check the internet speed.
3. Save bill info without users’ consent.
4. Unable to contact a real staff in the chatbox.
5. Unable to do the screenshot.
My Spectrum Reviews
My Spectrum is a useful tool for users to manage their WiFi network at their fingertips. It is available in both Android and iOS APP Stores with great popularity and comparatively high scores. The interface of the whole app, especially the customer’s service is easy for users to comprehend.
As for the features of My Spectrum, they are as follows. First of all, the app is free yet with a variety of excellent services. Secondly, it enables you to rename your WiFi account. Thirdly, you can change the password. Fourthly, you can check and pay monthly network bills via the app. Fifthly, you can troubleshoot equipment problems. Finally, you can chat with the support team via an in-build chatbox.
The app is easy-to-operate and saves you a lot of time to deal with your WiFi network. With the help of My Spectrum, you will be able to fix connection problems on your own. Even if you have problems hard for you to solve, you can still fix them with the assistance of the support team whom you can get in touch with via the app. However, despite the convenience the app provides us, we can’t deny some of its drawbacks. For example, sometimes the app runs slowly and it takes plenty of time to load content. Also, out of security concern, you can’t do a screenshot of the interface of the app even if you do need it. Furthermore, unlike what is claimed in its promotion advertisement, users can hardly get in contact with a real live staff from the support team, and every time when they try to communicate with the support team about a network problem they want to fix via chat box function in the app, there is always a chat robot who respond to their questions, which is rather disappointing. If My Spectrum could think from the perspective of its users and respond to their questions quickly, there is no doubt it will win an even larger group of loyal users.
Editor's Reviews
The Description of My Spectrum
My Spectrum is developed and offered by Charter/Spectrum, available on both Google Play and App Store for free downloading. It is a mobile tool for customers of Spectrum services. With this app on their devices, users can manage their account and services, receives important notifications, seek device support and obtain national wide Spectrum WiFi access. It creates an all-inclusive customers self-service tool on the go. My Spectrum mainly integrates those following main features for its users. First, customers can view their Spectrum account details on the app and they can make information alterations and updates on their interface accordingly. They can also manage other users affiliated to their account. Second, customers can easily manage and modify the services they receive from Spectrum. Checking the details of service plans and other internet related services, as well as locating a local store for an appointment, users can easily stay on track anywhere and anytime. Besides, customers can get important notifications and alerts when area outage occurs and when it is cleared. What’s more, whenever users encounter a problem with the service or their Internet equipments, they can also reach the service provider directly via the in-app communication, using chatting or call feature, troubleshooting the problems and checking possible solutions from frequent Q&As. Last but not least, users can easily manage their payments and bills on the app digitally without the stress of receiving paper statements or missing a payment. This is because users can have a clear view of their plan details, the history and upcoming bills with the due dates and amounts. Plus, they can take advantage of this online payment feature to set up recurring auto-payments.Furthermore, customers can set up their WiFi profile on their mobile devices to safely connect to a wide range of national WiFi network with Spectrum WiFi access point.
App Store Performance
My Spectrum receives 4.6 out of 5 starts on Google Play from 348,036 votes; and it is rated at 4.7 out of 5 by 1,440,617 voters on App Store.
My Spectrum Pros and Cons
Pros:
1. This app takes an all-in-one approach to provide its customers with full coverage service on the go.
2. The features and functions are all quite practical for users to manage all aspects of their Spectrum service.
3. Spectrum WiFi Access Points is very convenient and easy to use.
Cons:
1. The app can be quite slow to response or showing a chosen features.
2. On some devices, it might crashes and lead to blank or black screen.
3. Other technical flaws and bugs such as auto logouts and un/re installations.
My Spectrum Reviews
This app is designed with very clear and straight purposes. It integrates frequently used functions as well as other informative things together in this mobile app, and players can manage, stay on track and seek help whenever and wherever they want.
The interface and app structure seem easy enough to use and follow with straightforward app navigation and controlling. What’s more, the app also supports various troubleshooting methods, such as direct in-app chatting, online feedback and self-checking assistance. In this sense, those functions are practical and serve their purposes to facilitate a smoother user experience. However, just as some other service-assistant mobile apps, the service that the users actually get from the provider is generally satisfying, while the app itself can be programmed with innate flaws that weaken the actual customer experience. Therefore, judging from the relatively high ratings it receives on app stores, I would point out that the positive reviews are mainly for the service Spectrum provides, rather than the experience this mobile app offers. On the contrary, the developer of the app still needs to fix those frequently reported bugs and errors to optimize the app experience.
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